Success in Change Management is: Winning hearts and minds
Organisations and individuals often struggle with the complexity of change programmes and in delivering expected benefits.
The process that will deliver success without disrupting current operations can seem elusive or daunting at times.
Whatever change you need to implement – whether it’s generally improving processes, reducing costs, or transforming the strategy that drives your business – the answer to its success always lies in your people.
At Changera™, we have extensive experience helping organisations to manage change by never losing sight of the importance of people not only designing and delivering successful change programmes but also in ensuring on-going support for those impacted by the change.
We offer a holistic approach that listens to and assesses your needs and considers the right way forward given your company’s unique situation.
The service provided encompasses all aspects of change planning; stakeholder engagement and management; communication strategies; business process improvement via an appropriate framework such as Lean 6 Sigma; benefits planning; implementation planning; continuous improvement and change sustainability; Sponsor and team training and impact resilience training.
Our change management services can drive a variety of positive strategic outcomes, including improved adaptability and strategic agility, increased success rates from transformation initiatives, improved stakeholder acceptance and commitment, and faster speed of transition.
We’ve learned that to succeed and remain agile in today’s business environment, companies must manage a broad set of management, leadership, culture and development components. They must both manage specific journeys of change while simultaneously building the ongoing ability to manage continuous improvement and change ensuring that expected business benefits are fully achieved.
A typical programme begins by building a 360 degree view of the planned business change and the management processes in place. The output is used to:
- Create an inventory of all planned change and management structure
- Identify the change subjects (Functions/departments, affected processes, job roles, systems etc.) that will be impacted by the change.
- Quantify the impact of change on operational KPI’s.
The result, a composite change picture, is then used as an input typically into workshops which are used to engage stakeholders and further develop the change plans evaluating current process steps and necessary improvements to design an improved ‘future’ process. These workshops are focused on defining areas such as
- Benefit Identification and Verification – Do the benefits stack up?
- Stakeholder Experience – Will the changes meet stakeholder requirements and form a coherent communications story?
- Change Readiness – Are people ready to/for change and what will be the actual impact on them?
A composite change plan will then be created to a level of detail to manage the transition to future state incorporating areas such as Implementation, impact management, benefits delivery and life cycle management.
Our experience is real, hands-on and spans many business sectors. So rest assured our high-calibre change management consultants have developed all the practical tools and techniques to deliver your business change successfully.
The importance of mastering change
The global markets we now operate in demand that organisations continuously evolve and change in order to succeed. So, the ability to master change will be a significant competitive advantage for organisations of the future.
Change Management itself has evolved over the years too – and is now seen as a particular set of skills, tools, methods and techniques that when used correctly can bring about effective change.
Changera™consultants have been involved in developing and implementing Change Management support for transformational programmes in complex environments, for over 30 years and in this time we have developed our own, highly successful approach to change management.
During any change process, people move from a current state (the way they work now) to a future state (how they will work in the future) via a “transition” state. It’s the transition period that is most disruptive, changing the way people think, feel and behave.
The process of change disrupts our sense of control and pushes us out of our comfort zone: it makes people feel uncertain, even incompetent. The extent of that disruption, however, depends on a person’s resilience. Resilient people are not immune to change: they experience the effects just as anyone would, but they recover faster and respond better.
As a result, they tend to be more productive during times of change, and to maintain higher quality output. They come to terms with change much more quickly, and experience much less turbulence throughout the process.
Coping with change
Critical to the success therefore of any improvement project, no matter small or large, are the people directly or indirectly affected by the proposed change.
The impact on individuals should not be underestimated particularly when they feel they are under pressure, stressed or anxious about their futures or the roles they are expected to perform. Often home life and work life can merge bringing additional pressures.
We have seen from years of experience that the way people are supported through their individual and collective changes will ultimately define the true realisation of the planned benefits of any change. We can therefore supply and indeed recommend that clients provide effective strategies for supporting staff to help them cope not only with their current situation but to learn techniques that will help them identify individual stress triggers then design coping strategies to help manage the stresses and strains of their everyday life.
Some of the strategies that we offer are general awareness workshops on working with everyday pressures to build resilience through to full blown Mindfulness Based Stress Reduction (MBSR) programmes or Mindfulness in the Workplace courses tailored to the needs of your business, its workplace and the change to be embarked upon. Health and well being risk assessment, risk management and monitoring are also both offered and recommended along with the necessary interfacing with local Occupational Health systems.
Our Mindfulness courses and Leadership coaching programmes are also offered as part of a package that should be applied at any time; not just at times of change as Mindfulness has been shown to allow leaders and staff to:
- focus/concentrate better
- improve decision making
- communicate more clearly
- improve team working or creativity
- be able to handle workplace conflict more appropriately
- lead healthier lives with fewer instances of illness absenteeism
The health and well being of all staff is important and the provision of support through periods of change is the corporate responsibility of an employer that invests in its staff.