Business Process Lifecycle Management – Achieving Value
In today’s business climate reducing costs, increasing agility and achieving high performance are more important than ever.
Organizations needing to better manage their process lifecycles must overcome many challenges including reduced headcounts, siloed organizational operating models, complex and manual processes, disparate systems, basic change fatigue and lack of process visibility. That’s why managing business processes with a process-centric approach is critical.
Changera™ help organisations evaluate the efficiency of their current process(es) and redesign to move to a “future” state. We also help to bring down operating model barriers in identifying the true start and finish points of a process as well as defining an implementation and Life Cycle Management plan to ensure and maintain benefits delivery.
A process can be defined as a set of ordered actions that lead to an output. In any business function, a goal is achieved through a process – wage slips are printed, orders are taken, employees are hired. How well the processes operate is the focus of process management.
Process management involves the concept of defining macro and micro processes, assigning ownership, creating responsibilities for the owners who control the processes, and measuring the performance of each process. What are these processes? They are the processes that control what the customer receives or comes in contact with and remember, the customer may be internal as well as external.
By refining business processes, Changera™ combines Lean (speed) and Six Sigma (quality) techniques to reduce waste and complexity. Processes can often be improved by just thinking differently and understanding what End to End process is actually being operated.
So what is “Lean Six Sigma”?
The Six Sigma component is a comprehensive and flexible system for achieving, sustaining and maximizing business success. It is uniquely driven by a close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business processes.
The Six Sigma methodology itself is based on the concept that “process variation” (e.g., customer waiting times at a call centre waiting varying between ten seconds and three minutes) can be reduced using statistical tools.
There are five phases of Six Sigma and these consist of : Define, Measure, Analyze, Improve, Control.
These phases each contain a set of tools and techniques that guide the problem solver through the improvement process from start to finish.
The “Lean” component (also referred to as Lean Methods or Lean Speed) is a set of tools developed to reduce the waste associated with the flow of materials and information in a process from beginning to end. The goal of Lean is to identify and eliminate non-essential and non-value added steps in the business process in order to streamline operations, improve quality and gain customer loyalty.
Lean Methods can be employed within the DMAIC framework to augment Six Sigma tools when the project focus is to improve process speed and efficiency.
We offer a holistic approach to Process Life Cycle Management that listens to and assesses your needs and considers the right way forward given your company’s unique situation whether it’s a single process or a suite of processes.
The service provided encompasses all aspects of business process improvement via an appropriate framework such as Lean 6 Sigma and relies on a collaborative team effort to improve performance by systematically removing waste by combining lean manufacturing/lean enterprise and Six Sigma to eliminate the seven (or eight if you consider skills as well) kinds of waste:
T – Transport – Moving people, products & information
I – Inventory – Storing parts, pieces, documentation ahead of requirements
M – Motion – Bending, turning, reaching, lifting, moving
W – Waiting – For parts, information, instructions, equipment, documentation
O – Over production – Making more than is immediately or ultimately required
O – Over processing – Tighter tolerances or higher grade materials than are necessary
D – Defects – Rework, scrap, incorrect documentation
S – Skills – Under utilising capabilities, delegating tasks with inadequate training
When utilising Lean 6 Sigma a full service DMAIC protocol is adopted to maintain the level of discipline required to deliver sustainable improvements and benefits delivery through an effective Change and Life Cycle Management process.
Fundamental is also an assessment of the impact of improving one or more processes on other adjoining or supporting processes evaluating the consequences of the process improvements and planning corrective actions.
Implementation plans will be prepared for either delivery by an in-house team, via a total Changera™ lead approach or via a coaching and mentoring model along with a defined strategy for entry into, and progression through, Life Cycle Management.